Our efforts to survey federal agencies (@sgichris, #FOIAsurvey) about FOIAonline are starting to bear fruit. We have put out feelers to most of the forty agencies and departments responsible for over 99% of FOIA requests each year, and we can identify some trends:
- There is definitely more interest. We had expected as much, since the FOIAonline portal offers distinct benefits for individual agencies and requesters, as well as members of each group in the aggregate, but it’s nice to have this recognized by additional agency FOIA personnel.
- There are plenty of existing contracts. Which is how things should be; we’re glad agencies have invested in their FOIA-processing systems. We’d just like to see agencies consider FOIAonline as an option when the opportunity arises.
- There is a lot of voicemail. Given the chronic laments of both FOIA requesters and agency staff, that a lack of resources prevents agencies from responding to FOIA requests and related questions as quickly as they’d like to, this is not a surprise. (We hope the people whose numbers we called were busy helping other callers at the time.)
- There is some confusion. We did have one agency respond that FOIAonline is for agencies which don’t have an electronic processing system. To which we’d say, (1) We certainly hope any non-electronic agency at least investigates FOIAonline; (2) Even an agency with an electronic processing system may benefit from joining FOIAonline; and (3) We hope that nobody thinks “We’ve already got an electronic system so we shouldn’t even check out FOIAonline.”
- Talking about these issues will help FOIAonline evolve. The EPA, Department of Commerce, and OGIS/NARA have developed FOIAonline through a thorough process, continuing to refine the system and reach out to stakeholders, and while they have summarized some of their most frequent answers, we think our survey can provide additional information and perspective.
While none of the above items may be a complete surprise, the first round of responses does make us optimistic that agencies are aware of FOIAonline, that they are aware of the benefits it is capable of offering, and that the current scope of agency involvement is a function of its recent development. One agency FOIA staffer explained that while the agency wasn’t ready to commit to FOIAonline yet, it did seem like it was the future.
So, we want to make sure it’s the best, most comprehensive and efficient future we can build.