VA brass knew of false data for 2 years
Two years before public attention focused on long waits at Veterans Administration clinics, a 2012 audit of Department of Veterans Affairs (VA) facilities in Arizona, New Mexico, and western Texas found pervasive inaccuracy, deception, and manipulation in the systems used to schedule appointments for veterans. VA executives claimed they were meeting efficiency goals and qualified for financial bonuses ($10 million over three years at one office) while veterans were kept waiting for healthcare.
The Arizona Republic used FOIA to obtain a copy of the 2012 audit. Records also showed that the panoply of problems in the three southwestern states were mirrored nationally; the VA inspector general began investigating over forty other facilities.
Department of Veterans Affairs, VA, Eric Shinseki, audit, inspector general, appointments, John McCain, Jeff Miller, Sloan Gibson,
Public attention led to the resignation of VA Secretary Eric Shinseki.
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